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General
How big is Clarity Max? How high and low can it go on its stand?
See the diagrams below for Clarity Max’s range of motion with the included stand.
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What’s the difference between Clarity Max, Clarity Max Pro and Clarity Max Touch?
Clarity Max is just a monitor, while Clarity Max Pro features our smart webcam, while Clarity Max Touch features the webcam and a touchscreen.
Does Clarity Max support VESA Mounting?
Yes, Clarity Max supports 100x100mm VESA mounts and includes compatible mounting screws.
As a larger monitor, it’s important to check your monitor stand will support Clarity Max to avoid damaging your monitor.
Clarity Max is 32”, weighs 6.5kg without the stand and measures 725*250*606mm (LxDxH).
How do I use Clarity’s USB-A ports?
In order for your computer to access devices you've plugged into Clarity's two rear USB-A ports, you need to ensure your computer is:
Connected to Clarity via either:
Connected to Clarity via either:
- Clarity's USB-C port
- Clarity's USB-B port
Clarity’s "Active USB" mode is set to the same USB port you've connected to your computer.
To change Clarity's "Active USB" mode, navigate to "USB Switch" in the "Other Settings" menu of Clarity's main menu.
For example: if your computer is connected to Clarity via USB-C, you would select "Type-C" in the "USB Switch" menu.
How do I recharge my laptop with Clarity?
To charge your laptop via Clarity (up to 65W), simply connect it to the monitor via a USB-C cable which supports the required wattage.
However, it does need to plug into a USB-C port compatible with PD (Power Delivery) on your computer.
These can sometimes be identified by the presence of a battery icon next to the port on your laptop, but often you’ll need to check the user manual or manufacturer’s website to figure out which USB-C ports support PD.
All Thunderbolt 3 and 4 ports support PD.
Are Clarity Max monitors compatible with Windows, macOS and Chromebooks?
Yes, Clarity’s Webcam, Charging and Touch features have been tested with all three operating systems and work great.
In order to get multitouch working on macOS, you’ll need to install our macOS drivers.
Clarity’s Webcam hasn’t been tested with legacy versions of Windows and macOS.
Touchscreen
Which kinds of stylus can I use with Clarity Max Touch?
Clarity Max Touch is compatible with Microsoft Pen Protocol (MPP) 2.0 Styluses – such as our ALASS Clarity Acitve Stylus
Does Clarity Touch support tilt and pressure sensitivity?
Yes – when used with a compatible with Microsoft Pen Protocol (MPP) 2.0 Styluses – such as our ALASS Clarity Acitve Stylus
(macOS) I can’t get touch gestures, or a stylus to work!
To unlock the full capabilities of Clarity for Mac, you need to install our Clarity Touch macOS drivers.
(macOS) My touch input is controlling the wrong screen!
After installing our Clarity Touch macOS drivers., click on the “UPDD Daemon” icon in your top bar, then select “Identify” and follow the on-screen instructions.
(Windows 10/11) My touch input is controlling the wrong screen!
Sometimes, Clarity Max Touch’s input will be applied by your computer to another display instead of Max Touch.
Moving your mouse onto Clarity before using the touchscreen usually resolves this issue.
Solution - Windows If you’re using Windows 10 or 11 with multiple displays you can specify which monitor you want touch input to apply to, which saves you having to mouse over to that display before using touch.
To do this, launch Control Panel, click “Hardware and Sound” then ‘Calibrate the screen for pen or touch input’ from the menu.
Select “Setup”, choosing “Pen Input” if you’re using an active stylus or “Touch Input” if you’re using your fingers or a capacitive stylus, then follow the onscreen instructions.
If completing this process doesn’t resolve your issue, try setting up for the other kind of input.
Moving your mouse onto Clarity before using the touchscreen usually resolves this issue.
Solution - Windows If you’re using Windows 10 or 11 with multiple displays you can specify which monitor you want touch input to apply to, which saves you having to mouse over to that display before using touch.
To do this, launch Control Panel, click “Hardware and Sound” then ‘Calibrate the screen for pen or touch input’ from the menu.
Select “Setup”, choosing “Pen Input” if you’re using an active stylus or “Touch Input” if you’re using your fingers or a capacitive stylus, then follow the onscreen instructions.
If completing this process doesn’t resolve your issue, try setting up for the other kind of input.
Troubleshooting
When I wake my computer from sleep mode, Clarity doesn’t come back on.
In some cases, it’s possible for Clarity not to recognize the wake-up signal from a connected computer. This issue occurs most often when Clarity is connected to a computer through a dock.
To resolve the issue, restart Clarity by pressing the power button twice – it should recognize the connected device as part of its boot-up sequence.
If this issue persists, we recommend trying the following steps to isolate the issue:
To resolve the issue, restart Clarity by pressing the power button twice – it should recognize the connected device as part of its boot-up sequence.
If this issue persists, we recommend trying the following steps to isolate the issue:
- 1. Connect Clarity directly to your computer
- 2. Try connecting with a different cable or port.
- ie. Use DisplayPort instead of USB-C
- 3. Update your computer’s operating system.
Webcam
What resolution is Clarity’s webcam?
Clarity Max Pro/Touch’s webcam has an 8MP sensor, or 8 million pixels. This is roughly equivalent to a 4K image.
Does Clarity Pro’s webcam have a microphone?
Yes, Clarity Pro’s webcam includes an array of four microphones to capture sound.
What programs does Clarity Pro’s smart webcam support?
Clarity Pro’s smart webcam slides up and down whenever your computer’s operating system (macOS, Windows, Chrome) attempts to access a webcam feed, not specific integrations with each application.
As a result, the webcam will work with any program attempting to access a webcam, not just a few popular ones.
How do I adjust the webcam’s framing?
To adjust the framing of your webcam, you first need to slide the webcam up.
Open a program which requires the webcam – on Windows 11 we recommend the “Camera” app or “Photo Booth” on macOS.
Open this application and switch the active camera to Clarity Pro’s – this can be done via the “Camera” menu in Photo Booth or hitting the “Switch Camera” button in Camera – see below.
Once you’ve activated Clarity Pro’s webcam, it will slide up out of the monitor. You can now adjust its vertical framing using the scroll wheel on the rear of the camera.
Display
How accurate are Clarity Max’s Colours?
Clarity Max has quite accurate colours, 100% coverage in the key gamuts.
The stats listed below are the average colour accuracy for Clarity Max, although be aware that each panel’s colour
Although each monitor is varies slightly, below are the average colour accuracy stats for Clarity Max.
Clarity Max:
Gamut Coverage (NTSC): 91%
Gamut Coverage (DCI-P3): 96%
Gamut Coverage (SRGB): 99.9%
Gamut Coverage (Adobe RGB): 97%
Gamut Coverage (BT2020 CIE1976): 77%
Average ΔE: <1
Clarity Max Pro and Clarity Max Touch:
Gamut Coverage (NTSC): 95%
Gamut Coverage (DCI-P3): 102%
Gamut Coverage (SRGB): 98%
Gamut Coverage (Adobe RGB): 110%
Gamut Coverage (BT2020 CIE1976): 76%
Average ΔE: <1
How can I calibrate Clarity?
Clarity comes with several factory calibrated colour temperatures and video modes.
If you wish to further calibrate your monitor, you will need to use a third-part calibration tool, such as a Calibrite/Sypder.
Does Clarity Max support HDR?
Yes, Clarity, Clarity Pro and Clarity Max Touch all support HDR 400.
Does Clarity support automatic source switching?
No. While Clarity will automatically switch to the only active source, it can’t switch between two active video inputs based on which has current activity with an external switcher, like a KVM.
Does Clarity have a Picture in Picture function?
Yes, Clarity supports a variety of picture-in-picture modes for displaying multiple video sources at the same time.
