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RETURN POLICY

For products purchased from retailers/resellers

  • ALOGIC does not accept returns or offer refunds on products bought from retailers/resellers.
  • If the product is under warranty and the original receipt is available, you may be able to return your ALOGIC Product to the retailer/reseller where it was purchased as per their returns policy.

For products purchased from ALOGIC

  • ALOGIC cannot refund or exchange goods for change of mind or errors you made in your order. We may however, at our sole discretion, allow a return for store credit.
  • ALOGIC will only accept returns within 14 days of an item being purchased at alogic.co.
  • To be eligible for a credit the item must be unused and unopened in the original packaging
  • Item must not be damaged in any way.
  • We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under change of mind.
  • To initiate a return, please fill out the Support Request Form at the link: https://www.alogic.co/support-request-form and a member of our Support Team will get in touch to process your request further. Please allow for up to 48 hrs after submitting the form for us to process and reply to your request.
  • If you have not heard from us in 48 hrs after submitting the form, please contact us at support@alogic.co.
  • If your return request has been authorised, we will issue you a Return Authorisation Document. Please return the product as per the instruction in the email sent to you enclosed with the Return Authorisation Document.
  • You are responsible for payment of return postage.
  • Once your return is received and assessed, we will notify you the outcome of the assessment by email.
  • If your return is approved, your refund will be processed, and a credit will be applied to your account.
  • ALOGIC does not offer exchanges on any items.
  • Returns cannot be processed for sale items unless defective.
  • ALOGIC will only replace items which are defective and will only exchange items for the same product if available or a compatible product in stock as per our Warranty Policy.

If you need any further assistance please feel free to contact us on support@alogic.co